Live Tarot and Horoscope Services

Independent, external assessors including Russell Grant have described our Live & Recorded Tarot Services as quite simply the best they have ever seen. If experience alone were the critical standard for the measurement of how good a service is then Elite would win hands down. Elite has been offering Live Tarot ProductsServices for over 12 years, making . In fact Elite’s Premium Rate Tarot Service is currently the longest running in the U.K. Here at Elite we like to think that our specialist knowledge & expertise of this product area gives us a big advantage over our competitors. This experience has allowed Elite to set the gold standard for telephone tarot.

This is reflected in a whole series of benchmark indicators, which we at Elite believe demonstrate that our service is the best in the business: - Training and support are key to the success of this service:

• New staff are given rigourous and intensive induction training, and a full training and support programme continues throughout their employment;• Each member of staff is provided with an Interactive Tarot Assistant terminal, ensuring that readers always have access to a comprehensive library of tarot and horoscope information.

The tarot service is fully personalised:

• All callers can receive comprehensive compatibility charts for couples or partners or unique birth charts, based upon time, date and place of birth, both of which are exact and faithful to the science of astrology.

The Elite tarot service is fully capable of handling high volumes of traffic:

• The service is operated on a 24/7, 365 days a year basis, with a flexible staffing policy, ensuring that capacity is always guaranteed and with over x% of all calls being received between the hours of 1am and 8am;

• A dedicated call centre is used, which has a capacity for over 100 readers;

• The service currently receives an average of over 420 calls a day;

• Credit card payment facilities can be offered, giving the caller a choice of payment methods, with credit card calls currently representing over 8% of Elite’s call totals. Elite are leaders in innovation, always seeking to enhance existing services:

• Affiliated SMS products covering both tarot and horoscope services have been launched to complement the live and recorded services;

• A live web service will be launched in Q2 2002, bringing live readings to internet customers by using advanced voice over IP (“VOIP”) technology. The quality of the tarot service can be clearly seen in the following benchmark indicators:

• Average hold times are currently over 19 minutes, and continually increasing – these figures being substantially in excess of the industry average;

• Elite hold a database of over 36,000 satisfied users, which is increasing by around 600 customers per month;

• Over 60% of new customers will return to the service, often becoming regular users.

In short, Elite’s tarot services are the best in the business: call 09068 282828 to see for yourself! Calls cost 61p/minute.